Letter: Seeing a doctor is too complicated

Writer tired of system at the Park Ave. medical building in Terrace, B.C., calls for others to complain to stimulate change.

The challenge of accessing care in this medical system calls for a change

An open letter to:  The Northern Health Authority,

The Park Ave. medical building.

 

Dear Sirs:

I am very tired of trying to get an appointment at the Park Ave. medical building.

I try to get into my doctor and you have to book two to three weeks in advance. Or you phone and ask to see the doctor on-call and they ask you to please hold.

Then lo and behold, the doctor on-call is booked solid. Or that doctor only works until 11:30 a.m. and there is another doctor on-call in the afternoon.

But rather than let you know that there is a different doctor in the afternoon and book appointments with that doctor, they continue to put you through to the doctor that is finished in half an hour.

I feel bad for the mothers with crying children who get sent home. I am not someone who gets told “nope we can’t help you” or “please call back” but I am someone who gets angry and writes a letter of complaint.

Heaven forbid that they need some medical help anytime soon. Because guess what, they will have to deal with people exactly like themselves who pass the buck and say “oh I don’t know who you were dealing with but I can’t help you.”

My husband always complains too when you finally do get into the doctor that you have to wait.

Your appointment could be at 3:30 p.m. and you will finally get into see someone by 5:30-6 p.m.

They double book their appointments and wonder why people get angry when they finally do get in to see the doctor.

My sister went to the doctor for her daughter because her stomach was always hurting and the doctor didn’t do anything. It’s like “nope, sorry can’t help you.” What is that?

I encourage everyone not just people like myself to complain because if we don’t stand up for ourselves who will?

Double booking and not informing people that they could book with the afternoon on-call doctor is wrong. Not only are we as residents sick of this practice but we are sick and in pain. So if you have to deal with mad, angry upset patients realize that it is your receptionist and or nurses who made us this way by not helping us out or offering a simple solution as “no, that doctor is booked however you might be able to get in to see the afternoon doctor.”

Dawn (Wale) Derrick, Terrace, B.C.

Just Posted

PHOTO GALLERY: Malicous Monster Truck Tour

The Malicious Monster Truck Tour sold out to crowds of 2,500 people… Continue reading

CMTN First Nations Fine Arts program offers new advanced diploma

The 10-month program will focus on enhancing jewellery, sculpture and marketing skills

Terrace spawns new salmon art festival

This week’s featured artist: Casey Braam

Back in buisness: former Sears franchisees go it alone

Boota and Diljit Uppal’s new store opens in same location

Terrace minor softball wins big at provincials

U14 team won gold, U16 team nabbed silver in nail-biter finish, U12 placed fourth

Trudeau asks transport minister to tackle Greyhound’s western pullout

Prime Minister Justin Trudeau says he’s asked Transport Minister Marc Garneau to find solutions in Greyhound Canada’s absence.

Hub for mental health and addictions treatment opens at B.C. hospital

St. Paul’s Hospital HUB is an acute medical unit that includes 10 patient beds

Restaurant Brands International to review policy over poaching employees

One of Canada’s largest fast-food company to review ‘no-poach’ franchise agreements

Calgary family’s vacation ends in tragedy on Texas highway

Three people died and four others were injured in the crash

Union construction cost competitive, B.C. Building Trades say

Non-union firms can bid on infrastructure, but employees have to join international unions

Trudeau to shuffle cabinet ahead of Liberals’ team for 2019

Trudeau could lighten the work loads of cabinet ministers who currently oversee more than one portfolio

Car calls 911 on possible impaired B.C. driver

A luxury car automatically calls Princeton police to scene of crash involving alcohol

BC Games marks 40 years in 2018

Cowichan Games a milestone for BC Games Society

VIDEO: Life’s a beach at this B.C. sand sculpting contest

More than $50,000 was up for grabs at the annual contest held in Parksville

Most Read