Product shifting found confusing

The first stop on my weekly shopping trips has been the Real Canadian Wholesale Club where I could quickly load a cart with weekly staples

The first stop on my weekly shopping trips has been the Real Canadian Wholesale Club where I could quickly load a cart with weekly staples – dogfood, cleaning supplies, produce, baking ingredients, and other sundries. By arriving early when few shoppers shared the aisles I was soon  on my way into town for 10 a.m. appointments.

Lately, though,  since Loblaw’s head office in Brampton decreed shifting things around on the shelves until neither customers nor staff know where many items are to be found, shopping at this store has taken lots longer.

A quick example – yeast has moved from eye level near the front of row 16 to well above my vision on the opposite side at the back.

Short staffing has consistently been a shopping drawback at this store. With so much recent rearranging I find myself invading personnel-only areas for directions to where I’ll find something, or asking someone stocking vitamins or cosmetics for the price of blueberries because she’s the only staffer in sight.

So drastic has been the shelf shuffle it’s become common for a procession of willing customers and staffers to help us look for an item we’ve bought each week but now cannot locate.

For instance, November 24 an older Kitimat couple leaned on their cart, resting, as two staffers and a customer took over their hunt for dried cranberries.

While the search went on, the couple told me of No Frills opening a new store in Kitimat; still they preferred to patronize Canadian Wholesale but the inconvenience of finding things had them reconsidering.

The searchers concluded the store had no dried cranberries.

Some bulk sizes have been replaced by smaller containers. Crisco sold in 3 lb. cans for $7.59, now is available only in one pound bricks priced at $4.29. Or $12.87 for three pounds. Lemon dishwashing liquid sold before as 5 L for $7.28 is now packaged in 950mL bottles at $1.97, an equivalent $9.85 for slightly less cleaner.

Some favourite products have been discontinued – such as the two-inch wide white rawhide strips my dogs enjoyed – while new products appear. Loblaw’s willy nilly cancellation of tried and true products annoys me.

I’ve concluded the store’s head office disregards both the manager’s supply orders and his on-site judgement of the products his customers want.

Wouldn’t the manager be a better judge of what his customers want and what his store can sell?

Produce aisles were clogged December 9 with palettes piled waist high with goods marked “50% off for quick sale”: clamshells of salad; cupcakes and other baked goods many bearing  best before dates three days hence. The overstock, I was told, was due to a truckload sale. The result was neither staff nor customers could easily get by.

The following week many salad shelves were bare.

An inability to find things quickly where we expect them so we can plan an efficient circular route through the store is disconcerting and time wasting for both staff and customers.

We are forever bothering staff to point out where items are, to tell us what the price might be (short staffing leads to many prices not being marked, and prices out of date which in turn leads to overcharging at the checkout.)

Always check your cashier printout for overcharges before leaving the store. You may be glad you did.

Until  I learn where my usual supplies are displayed I may have to bypass this store if I have an early appointment. Unless I get up an hour earlier I won’t have time to fit in the stop.

Claudette assembles her shopping list in her Thornhill, B.C. home.



Just Posted

Former resident wins filmmaking award

Veronika Kurz will be able to make her film with $15,000 cash and in-kind services, up to $100,000

Terrace River Kings win CIHL regular season

The boys held a strong enough lead in points to claim the banner after a 15-2 win Saturday

Terrace residents discuss poverty at provincial engagement meeting

80 people were there as well as the Minister of Social Development and Poverty Reduction

Shames Mountain named one of the world’s Top 10 ski resorts

The UK magazine listed Shames alongside Whistler and hills in Italy, Japan and Austria

Who wants to live here?

Northwest governments partner on marketing plan to attract workforce, residents

VIDEO: Orcas put on a show near Hornby Island

Louis Jobodin shares photos and video of his experience

Vernon to host largest Special Olympics B.C. Winter Games in 2019

Games to be held Feb. 21-23, with more than 800 athletes expected to take part

Sentencing hearing begins for ex-BC Liberals employee in ‘quick wins’ scandal

Former communications director Brian Bonney pleaded guilty last October

Sunwing vacation passengers left at Abbotsford airport

YXX staffers receive praise for help to passengers; airline criticized

Ice dancers Virtue and Moir to carry flag for Canada at 2018 Olympics

The pair earned a gold medal at the 2010 Vancouver Olympic Games

Diplomacy on agenda at North Korea summit in Vancouver

Foreign ministers from 20 countries are meeting Tuesday to discuss security and stability on the Korean Peninsula.

Kids chained in Calif. house of horrors; parents arrested

Authorities say an emaciated teenager led deputies to home where her 12 brothers and sisters were locked up in filthy conditions

‘Reprehensible’: Trudeau abortion policy raises ire of U.S. right

“This man is reprehensible,” tweeted former White House staffer Sebastian Gorka

Most Read