An annual report released by the the Office of the Seniors Advocate’s (OSA) which provides information on all publicly funded long-term care homes in British Columbia has found that Northern Health had 41 total facility inspections with 142 licencing infractions for an overall rate of 119.6 infractions per 1,000 beds in 2019. (File photo)

Northern Health leads B.C. in licencing infractions for long-term care facilities

The health region also leads the Province with a 100 per cent substantiated complaint rate

When it comes to licensing infractions, Northern Health is leading the way.

In 2019 the healthcare provider had 41 total facility inspections with 142 licensing infractions for an overall rate of 119.6 infractions per 1,000 beds.

It’s a rate 278 per cent higher than any other health region in the province, with Interior Health coming in a distant second at 43 infractions per 1,000 beds.

Provincially, it’s 311 per cent higher than B.C.’s average of 38.4 infractions.

READ MORE: Indigenous health care a major topic for Northern Health

The findings come from the Office of the Seniors Advocate quick fact directory, an annual report that provides information on all publicly funded long-term care homes in B.C.

Long-term care facilities in B.C. are regulated and licensed under the Community Care and Assisted Living Act or the Hospital Act, regardless of funding. The Health Authority Community Care Facility Licensing programs issue licences and conduct inspections to ensure facilities are providing safe care to residents.

While licensing infractions can refer to any number of things contrary to those acts, the most common infractions across the province related to care and supervision (21 per cent), records and reporting (19 per cent), the physical environment (19 per cent), and staffing (13 per cent).

The health region also led the province in substantiated complaint rates, with 100 per cent of Northern Health’s five complaints made and reviewed by its licensing offices being deemed substantiated.

This is, again, just under three times higher than the provincial average of 36 per cent.

The report also notes NH does not report complaints for facilities licensed under the Hospital Act.

In an emailed response communications officer with Northern Health Eryn Collins told The Interior News the healthcare provider is committed to continually improving the care it provides seniors.

“Northern Health’s focus is on improving supports in the community to support seniors in remaining independent as long as possible, as our seniors are clear they want to age in place/live in their homes with support. These supports are aimed at keeping seniors in their home environments as long as possible, or in other accessible living environments, potentially including long term care.”

In the email Collins added Northern Health’s smaller number of long-term care facilities, and smaller facilities due to geography and population can make the ‘complaints per thousand beds’ for the region appear disproportionately high.

She said that, interpreted another way, NH facilities average approximately 3.3 infractions per inspection — comparable to that of other health regions.

“That said, and as the OSA report indicates, many infractions can be directly linked to staffing challenges, which the North has had and continues to experience. Northern Health has developed a robust Human Resource Plan to support recruitment to current vacancies and new positions in long-term care. We are also working closely with the Ministry of Health with respect to recruitment and retention of staff in long-term care settings, such as care aides.”

“It’s also very important to note that this data reflects only complaints to licensing; there are many other channels through which concerns can be raised.”

READ MORE: Northern Health investigates racist posts of possible employee

While the healthcare provider might not have fared so well in some areas, in others it did quite well.

Northern Health only had 105 reportable incidents from 2018-2019, a rate of 8.8 reportable incidents per 100 beds.

That’s just over half the provincial average of 15.8, however it’s down from a rate of 16.2 for 2017-2018.

The health region also leads the pack in terms of meeting provincial guidelines for direct care hours, with 100 per cent of long-term care facilities in the region meeting requirements.

DCH refer to hours of direct care between patients and nursing staff, care aides, or allied health care workers, such as physical, occupational or recreational therapists, speech language pathologists, social workers and dietitians. Guidelines set by the Ministry of Health state residents in long-term facilities should receive 3.36 DCH daily.

At 3.47 DCH, Northern Health was the only region to achieve or exceed those recommendations. The provincial average was 3.25 DCH per long-term care facility.



trevor.hewitt@interior-news.com

Like us on Facebook and follow us on Twitter

Just Posted

Judge rejects Terrace man’s claim that someone else downloaded child porn on his phone

Marcus John Paquette argued that other people had used his phone, including his ex-wife

Another winning weekend for Terrace River Kings

Two more wins on home ice added to undefeated streak

UPDATE: Highway 51 reopens briefly

All-wheel drive vehicles are permitted from 10 a.m. to 4 p.m. Tuesday

GALLERY: Remembrance Day services in Terrace

Residents surrounded the cenotaph at City Hall Nov. 11

Terrace RCMP investigating suspicious death of a man in Thornhill

Kamloops resident was found unresponsive early Sunday morning, died hours later

‘We love you, Alex!’: Trebek gets choked up by ‘Jeopardy!’ contestant’s answer

The emotional moment came in Monday’s episode when Trebek read Dhruv Gaur’s final answer

Birthday boy: Pettersson nets 2 as Canucks beat Predators

Vancouver ends four-game winless skid with 5-3 victory over Nashville

Petition for free hospital parking presented to MP Jody Wilson-Raybould

What started as a B.C. campaign became a national issue, organizer said

Petition to ‘bring back Don Cherry’ goes viral after immigrant poppy rant

Cherry was fired from his co-hosting role for the Coach’s Corner segment on Nov. 11.

B.C.’s high gasoline prices still a mystery, Premier John Horgan says

NDP plans legislation this month, seeks action from Justin Trudeau

Group walking on thin ice at B.C. lake sparks warning from RCMP

At least seven people were spotted on Joffre Lakes, although the ice is not thick enough to be walked on

VIDEO: Don Cherry says he was fired, not sorry for ‘Coach’s Corner’ poppy rant

Cherry denies he was singling out visible minorities with his comments

B.C. teacher suspended for incessantly messaging student, writing friendship letter

Female teacher pursued Grade 12 student for friendship even after being rebuked

Disney Plus streaming service hits Canada with tech hurdles

Service costs $8.99 per month, or $89.99 per year, in Canada

Most Read