Black Press file photo

Northeastern B.C. residents urged to be specific when reporting fires

Fire dispatch services are now being handled by North Island 911 in Campbell River

Firefighters in northeastern B.C. say residents need to be very clear about the location of any emergency now that fire dispatch services are being handled on Vancouver Island.

Beginning Nov. 23, dispatch for the Fort St. John and Dawson Creek fire departments is being managed by North Island 911 in Campbell River.

The switch on Thursday prompted Fort St. John fire Chief Fred Burrows to advise residents to provide specific details, such as an exact address when speaking to the 911 operator.

Dispatchers in Fort St. John or Dawson Creek have served fire departments in the Peace River Regional District for more than 30 years, but the district voted in early 2017 to accept a proposal for service from North Island 911 Corp.

All 911 calls from the district are now channelled directly to the E-Comm emergency dispatch centre in Vancouver, with fire calls then routed to North Island 911.

The Fort St. John Professional Firefighters Association says it is “strongly against” the change, but will work with dispatchers in Campbell River to ensure the transition is handled in the best interests of the community.

Burrows says area residents must understand they are not speaking to someone with local knowledge when they place an emergency call.

“In the past, the calls were managed by our staff so if a caller said they were located 10 minutes past the red barn on ABC Road, we knew where to go.”

“It is very important that our citizens know exactly how to report their emergency from now on,” the chief says.

When North Island 911 announced in May it had won the Peace River Regional District fire dispatch contract, it said it was working with fire departments in the region to ensure a smooth transition and was updating its mapping and radio network systems.

(MooseFM)

The Canadian Press

Just Posted

Festival of Mini-Trees raises almost $7,000 for Dr. R.E.M. Lee Hospital Foundation

Twenty Christmas trees decked out with merchandise, gift cards were given out in raffle draw

Caledonia Kermode basketball team holds first-ever Men’s Health Night fundraiser

Approximately $250 was raised during the senior boys’ home opener game

Here are the top earners at Coast Mountains School District

Audited financial report released for 2018/2019 fiscal year

Skeena Voices | The wild path

Courtenay Crucil is a nature-based therapist and herbalist who helps people with the earth in mind

Northwest B.C. physician receives Medal of Good Citizenship Award

Dr. Peter Newbery was one of 18 people in B.C. to get provincial recognition

VIDEO: SNL skewers Trudeau’s mockery of Trump in high school cafeteria sketch

The three world leaders won’t let Trump sit at the cool kids’ table

B.C. universities post $340 million worth of surpluses thanks to international student tuition

Students call for spending as international enrolment produces huge surpluses at many universities

Conservatives urge Morneau to deliver ‘urgent’ fall economic update

Morneau says the first thing the Liberals plan to do is bring in their promised tax cut for the middle class

INFOGRAPHIC: How much money did your local university or college make last year?

B.C. university and colleges posted a combined $340 million surplus in 2018/19

B.C. creates $8.5M organization to improve safety for health care workers

Group will bring together unions, province, health care organizations

Kovrig clings to humour as ‘two Michaels’ near one year in Chinese prison

Their detention is widely viewed as retaliation for Canada’s arrest of Chinese high-tech scion Meng Wanzhou

B.C. VIEWS: An engine that hums right along

First Nations are leading a new surge of investment in B.C.

Brain injury from domestic abuse a ‘public health crisis,’ says B.C. researcher

Nearly 80% of the domestic violence victims who reported to police last year were women

Most Read