People sit in outdoor booths, built on top of street parking spots outside a restaurant as people walk on a road closed to car traffic in the Byward Market in Ottawa, on Sunday, July 12, 2020. As restaurants start to welcome customers back with the easing of COVID-19 restrictions, one thing Canadians may soon have to get used to is providing their personal information before they grab a bite. THE CANADIAN PRESS/Justin Tang

Leave your deets when dining: Restaurants taking personal info to trace COVID-19

Health officials say indoor dining presents a higher risk

As COVID-19 restrictions ease and restaurants start to welcome customers back, one thing Canadians may soon have to get used to is providing their personal information before they grab a bite.

Guidelines for restaurants vary in each province. But some jurisdictions are requiring a customer’s name and phone number or email address, along with their table number, to help with contract tracing in the event of an outbreak.

Ontario announced Friday that it will require bars and restaurants to keep client logs for 30 days. These will have to be disclosed to the medical officer of health or an inspector if tracing is needed.

In Toronto, collecting the info can be done at the time of reservations or through another system, said Toronto Public Health spokesperson Vinita Dubey.

Dubey said indoor bars and restaurants present a higher level of risk for COVID-19 transmission because they involve crowds, close contact and closed spaces.

“As soon as (Toronto Public Health) becomes aware of a COVID-19 case, we act on the information to follow up immediately,” Dubey said in an email.

Similar guidelines apply to restaurants and bars in British Columbia.

That province’s public health officials have started requiring restaurants to collect personal information from customers when they make reservations or at the time of seating. The details also have to be kept for a month.

Since reopening, Acorn Restaurant in Vancouver has only been taking reservations, which makes it easier to collect customer information.

“Thankfully our guests have been pretty understanding,” said founder Shira Blustein. “Some guests have been equally anxious to be out so they’re appreciative of our plan.”

Gerald Evans, chair of the infectious diseases division at Queen’s University in Kingston, Ont., said contact tracing was done at restaurants even before COVID-19.

Public health officials have used reservation lists to contact diners in the event of a food-borne outbreak, he said.

“It’s not unprecedented in the restaurant industry that public health would reach out to them and get that kind of information.”

Evans said one drawback is that there is no way to verify the information a customer is giving is correct.

“Now, 99 per cent of the public is going to be truthful, but what do you do with the one per cent?” he asked.

If people giving false information becomes a problem, governments could potentially step in to make sure that people have to show an ID card to verify their identity, Evans suggested.

He said collecting customer information is much more effective than “passive tracing,” in which public health does a broad announcement about a case at a specific restaurant on a certain day. That practice has been criticized by some restaurant owners.

Restaurants Canada vice-president David Lefebvre said there are costs associated with collecting personal details. And it can be time-consuming for places that provide quick service to a lot of customers.

“Our position as an association on this is: let’s make sure everybody, as a recommendation, respect the public health requirements,” he said.

“But at the same time, let’s make sure that it’s not something that becomes too onerous and costs too much.”

This report by The Canadian Press was first published Aug. 2, 2020

Denise Paglinawan, The Canadian Press

CoronavirusRestaurants

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Artist Mike Dangeli gives his son, Hayetsk, a shoulder ride on Oct. 4. (Mike Dangeli/Instagram)
Skeena Voices | ‘The culture and the art saved my life’

Terrace-based artist shares stories of the journey that brought him here

The City of Terrace now requires masks at all indoor City facilities. (File Photo)
Masks to be required in all indoor City of Terrace facilities

Requirement comes as B.C. sees increase in COVID-19 cases

Northern Health saw 14 cases in one day earlier this week, the highest in one day since the beginning of the pandemic. (Image courtesy CDC)
Northern Health sees highest number of new COVID-19 cases in one day

Oct. 27 saw the highest number of new cases in the Health Authority since the start of the pandemic

Over the years, Janice Blackie-Goodine’s home in Summerland has featured elaborate Halloween displays and decorations each October. (File photo)
QUIZ: How much do you really know about Halloween?

Oct. 31 is a night of frights. How much do you know about Halloween customs and traditions?

FILE - In this Jan. 23, 1987 file photo, actor Sean Connery holds a rose in his hand as he talks about his new movie “The Name of the Rose” at a news conference in London. Scottish actor Sean Connery, considered by many to have been the best James Bond, has died aged 90, according to an announcement from his family. (AP Photo/Gerald Penny, File)
Actor Sean Connery, the ‘original’ James Bond, dies at 90

Oscar-winner was knighted by Queen Elizabeth II in 2000

This house at 414 Royal Ave. became notorious for its residents’ and visitors’ penchant for attracting police. It was also the site of a gruesome torture in August 2018. It was demolished in 2019. KTW
6-year sentence for Kamloops man who helped carve ‘rat’ into flesh of fellow gang member

Ricky Dennis was one of three men involved in the August 2018 attack

Cpl. Nathan Berze, media officer for the Mission RCMP, giving an update on the investigation at 11:30 a.m., Oct. 30. Patrick Penner photo.
VIDEO: Prisoner convicted of first-degree murder still at large from Mission Institution

When 10 p.m. count was conducted, staff discovered Roderick Muchikekwanape had disappeared

Among the pumpkin carvings created this year by Rick Chong of Abbotsford is this tribute to fallen officer Cont. Allan Young.
Abbotsford pumpkin carver’s creations include fallen police officer

Rick Chong carves and displays 30 pumpkins every year

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

An online fundraising campaign in support of the six-year-old boy, Edgar Colby, who was hit by a car on Range Road Oct. 25 has raised more than $62,000 in a day. (Submitted)
$62K raised in 1 day for boy in coma at BC Children’s after being hit by vehicle in Yukon

The boy’s aunt says the family is “very grateful” for the support they’ve received from the community

Health care employees take extensive precautions when working with people infected or suspected of having COVID-19. THE CANADIAN PRESS/Chris Young
WorkSafeBC disallows majority of COVID-19 job injury claims

Health care, social services employees filing the most claims

Conservative leader Erin O’Toole rises during Question Period in the House of Commons in Ottawa on Wednesday October 28, 2020. (Adrian Wyld/The Canadian Press)
Conversion therapy ban gets approval in principle, exposes Conservative divisions

Erin O’Toole himself voted in favour of the bill, as did most Conservative MPs

Most Read