Koltan in the E-Comm Lower Mainland Call Centre. (E-Comm)

Koltan the yellow lab provides therapeutic love for B.C.’s E-Comm 911 team

Registered counsellor Lynn Gifford and pooch will be based in Vancouver

British Columbia’s 911 emergency call centre is the first in the country to add a registered clinical counsellor and assistance dog to its wellness team.

Lynn Gifford, a specialist in trauma stewardship, and Koltan, a four-year-old yellow Labrador retriever, were at Emergency Communication, known as E-comm, in Vancouver on Monday for the announcement.

“The day-to-day challenges of the job itself can have an impact on your mental and your emotional health, just through repeated exposure,” said Jasmine Bradley, communications manager at E-Comm. “So hearing the sounds of gunshots, or somebody being attacked, even just silence on the other end of the line, it can all take its toll on you over time.”

Bradley said E-comm has used therapy dogs in the past for major events like the death of Abbotsford Cst. John Davidson, who died in the line of duty in 2017, and is optimistic the program will be successful.

READ MORE: ‘An officer and a gentleman’: Const. John Davidson is laid to rest

Koltan was bred and trained by the Pacific Assistance Dogs Society, known as PADS.

Tara Doherty, communications manager at PADS, says the organization breeds their dogs for health, temperament and resilience. She says it’s important for the animal when dealing with surprises and loud noises to recover quickly and handle a high-stress environment.

“They’ll come into a room full of people, and even if some of their favourite people are there, they’ll go straight for the person that maybe is having a hard day, or a tough day,” she says. “They kind of seek them out, so we’re looking for that natural ability. Koltan certainly has it.”

Doherty says it costs the non-profit $35,000 to train a dog, and they expect them to work 10 to 12 years.

Although Gifford and Koltan will be based out of Vancouver, they will travel to B.C.’s second emergency call centre located on Vancouver Island as they are needed.

The pair will be working full-time after the Easter weekend, but they won’t always be on the clock.

“At the end of the day they go home together, his vest comes off, he’s part of a family and gets to be a dog… and do all the things that a normal dog would do,” said Doherty.



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

 

Koltan (E-Comm)

Lynn Gifford, a specialist in trauma stewardship, joins E-Comm as its full-time Workplace Wellness manager along with certified assistance dog Koltan, a four-year-old Yellow Labrador Retriever. (E-Comm)

Koltan (E-Comm)

Just Posted

Climate change, economy and reconciliation take centre stage at Oct. 15 All-Candidates Forum

Six of the eight candidates were in attendance at the Smithers event

RDKS issues planned Boil Water Notice for Thornhill area

Due to roundabout construction, residents and businesses are advised to boil water before consuming

Skeena Voices | A legend off the ice

Joe Pelletier’s love for hockey led him to become a sports writer

Historic downtown tree turned into a work of art

Local artist carves a logger into wooden stump

Police still looking for more info on missing mushroom picker in Nass Valley

65-year-old Greg Agnew was reported missing on Sept. 30

ELECTION 2019: Have Justin Trudeau’s Liberals really cut middle-class taxes?

Conservative Andrew Scheer vows to cut bottom bracket, NDP’s Jagmeet Singh targets wealth tax

Talk to your kids about vaping, B.C.’s top doctor says

B.C. health officials have discovered the first vaping-related illness in the province

Saik’uz and Stellat’en First Nations court battle against RioTinto Alcan to start next week

Saik’uz and Stellat’en First Nations are taking Rio Tinto Alcan to court over their functioning of the Kenney Dam that affects the Nechako River

Alberta truck convoy plans counter-protest at climate rally with Greta Thunberg

United We Roll organizer says similar protest planned for Swedish teen’s event in Edmonton

Scheer, Trudeau, Singh haggle over potential minority government outcome

If you believe the polls, it appears the Liberals and Conservatives are neck-and-neck

British family deported after ‘accidental’ U.S. border crossing

U.S. officials deny it was mistake, release video of vehicle crossing into Washington from Langley

Kamloops man hangs on to back of stolen truck as suspect speeds away, crashes

The pickup truck was seen leaving the roadway before bursting into flames

‘Sky didn’t fall:’ Police, lawyers still adjusting after pot legalization

Statistics Canada says 541 people were charged under the federal Cannabis Act between Oct. 17, 2018 and the end of the year

Fewer people prescribed opioids in B.C., but other provinces lack data: doctors

Patients who began taking opioids were prescribed smaller doses for shorter duration

Most Read