Chilliwack family’s dog missing after using online pet-sitting service

Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)
Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)
Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)
Frankie the pit bull with her pal, three-year-old Linden Levinsky. (Submitted)
Frankie the pit bull with owner Dan Levinsky and five-year-old Olivia Levinsky. (Submitted)
Ten-month-old Frankie went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

When the Levinsky family dropped their dog Frankie off at a Chilliwack dog sitter booked through an online dog-sitting service, they hoped their 10-month-old pit bull was in good hands.

Off to the airport and a flight to Mexico for the Kim and Dan Levinsky with their kids aged three and five.

But then the unthinkable happened.

Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

It was Nov. 11, and soon after being dropped off at the house near Fletcher and Cleveland in the downtown area, Frankie hopped a fence and ran into the road. She was hit by a car and took off.

While the Levinskys are off in Mexico worrying, friends of the family have been frantically searching the city, but some don’t think the dog-sitting service is doing enough.

Rover.com is a Seattle-based firm that is an online marketplace for people to buy and sell pet care services including pet sitting, dog boarding, and dog walking. It’s described by some as the Uber for dogs or Airbnb for pets, hooking up pet owners with those willing to board or walk pets.

Kelsey Vincent is a friend of the Levinskys who said 40 people, including the dog sitter, were searching for four hours on Nov. 11 but couldn’t find her. The next day they hired Al MacLellan from Surrey-based Petsearchers to look with his bloodhound, but still nothing.

(See below for more photos.)

“She was lost within 30 minutes of being dropped off for care and has been missing since Nov. 11,” Vincent said on Nov. 15. “The friends and family have been out searching for days. There are posters everywhere. Even search dog services (bloodhound scent tracking) has been initiated.”

But Vincent said Rover declined to help pay for the bloodhound services, and has otherwise not been particularly responsive to the situation.

“[The Levinskys] are in Mexico while all of this is going on at home and Rover is providing very little support to help bring Frank home,” Vincent said via email, adding in a phone interview, “Literally the only thing you had to do was keep the dog safe,” Vincent said of Rover and the dog-sitter used.

And while Rover says this type of situation is rare, it does happen. In September a Vancouver family complained to other media outlets about Rover and how their two-year-old shepherd mix went missing the same day it was dropped off at a sitter.

• RELATED: 20-day search for missing dog in Princeton, B.C., ends with tears of joy

• RELATED: ‘It’s more than a lost pet, it’s a family member’: Rossland residents help find Molly the dog

In that case, the family found out the sitter had lost other dogs and often cared for five or six at a time. The company told Global and CTV News that the particular sitter is no longer allowed to offer services through the platform.

Asked about Frankie, Rover provided The Progress with a statement: “As dog parents ourselves, we take these rare situations very seriously and our primary focus is seeing Frankie reunited with her family,” said Dave Rosenbaum from Rover’s public relations team in an email. “To aid in the search efforts, we have posted in online forums, engaged local members of our community to help locate Frankie, and are offering a reward for information leading to her being found. The sitter’s account has been paused, and our 24/7 Trust and Safety team will conduct a complete investigation.”

According to its website, Rover’s guarantee covers “costs arising from certain injuries or damages that occur during a service booked and paid through Rover. The injuries or damages must result from care provided during a Rover stay or walk, and the guarantee reimburses in the event the sitter or walker is unwilling or unable to pay those costs.”

Anyone who spots Frankie is asked to call Kelsey Vincent at 604-765-7475. She says if Frankie is spotted, do not chase her or she will run. Just call the number if you are able to keep an eye on her. If you are really close, Frankie is “super food motivated.”


@PeeJayAitch
paul.henderson@theprogress.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

CGL must revise impact assessment on Unist’ot’en Healing Center

Environmental Assessment Office not satisfied with report’s shortcomings

Confusion surrounds terms of RCMP withdrawal from pipeline construction area

B.C. Deputy Commissioner clarifies terms of agreement following minister’s statements

Two Terrace ringette athletes help regional team win silver

The Pacific Ring AA Ringette Tournament took place in Richmond, B.C.

Groups in Terrace receive grants from logging profits

Money comes from the city-owned Terrace Community Forest fund

HIGHLIGHTS: Day one and two at the 2020 BC Winter Games

Athletes had sunny – but cold – weather to work with in Fort St. John

Tyler Toffoli scores twice, Canucks crush Bruins 9-3

Stecher, Miller each add three points for Vancouver

Zamboni driver, 42, earns NHL win over Maple Leafs

Emergency goalie called into action for Carolina Hurricanes

Governor general says multiple solutions needed for ‘complicated’ overdose issue

Julie Payette met at a fire hall with firefighters and police officers as well as politicians and health experts

Landlord ordered to pay $11K after harassing B.C. mom to move days after giving birth

Germaine Valdez was pressured to move just a few days after giving birth by C-section to her child

Heart attacks strike B.C. husband and wife just over one year apart

Courtenay couple share personal stories to bring awareness to heart month

‘Nothing surprises us anymore:’ U.S. border officials find brain in package

U.S. Customs and Border Protection agents found the brain packed in a glass mason jar in a Canada Post shipment

B.C., Ottawa sign sweeping 30-year deal for northern caribou habitat

West Moberly, Saulteau co-manage new protection on two million acres

Eyes on police after Trudeau orders blockades torn down, injunctions enforced

The RCMP in B.C. have sent a letter to the traditional leaders of the Wet’suwet’en Nation

Most Read