Cause of wireless voice outage unclear for Rogers, Telus, Bell, Freedom

Wireless voice calls were dropped and many customers could not place or receive wireless voice calls

A man speaks on a mobile phone outside Rogers Communications Inc.’s annual general meeting of shareholders in Toronto on Tuesday, April 22, 2014. (THE CANADIAN PRESS/Darren Calabrese)

The cause of a service outage that affected voice calls on numerous Canadian mobile brands, starting Sunday afternoon, remained unclear Monday as carriers said only some customers continued to have problems.

“Teams are working hard to fully resolve the issue and we sincerely apologize to our customers,” a Rogers statement said Monday.

Telus, Bell Canada and Freedom also experienced problems with voice service about the same time but restoration began late Sunday.

None of the carriers had publicly stated a root cause of the disruption as of Monday afternoon.

The degraded quality of service included dropped wireless voice calls and an unspecified number of customers being unable to place or receive wireless voice calls.

“Some customers may still experience intermittent wireless voice service,” Freedom said in an email Monday afternoon. ”We sincerely apologize to any of our customers who were impacted by this issue.”

A Telus email statement said its customers began reporting an inability to receive or place voice calls with Freedom Mobile or Rogers customers starting about 2 p.m. Sunday but those problems were resolved about 1 a.m. Monday.

Bell Canada said its customers began experiencing problems Sunday afternoon as a result of problems with other carriers, which weren’t identified, but the service issues were resolved around 10 p.m. Sunday.

“We understand that customers at all Canadian wireless companies (including Bell, Virgin and Lucky Mobile) would have encountered problems calling or receiving calls from customers at the affected carriers,” Bell said in an email.

Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

David Paddon, The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Terrace and District Aquatic Centre to reopen in September

City lays out pandemic safety plans for reopening indoor recreation spaces, including pool and arena

Province, feds, Wet’suwet’en announce progress in MOU talks

Community engagement process launched to implement northern B.C. First Nation’s rights and title

Province, feds, Wet’suwet’en announce progress in MOU talks

External community engagement process launched to help implement Wet’suwet’en rights and title

Terrace Off Road Cycling Association’s HuB project is close to completion

Additional grant funding means the pump track will be asphalt instead of dirt

Skeena Voices | World-renowned Indigenous artist has Northwest roots

Dempsey Bob looks back on his early years and his formation as an artist

STANDING TALL: Forestry workers meet the challenges, remain hopeful

A look at the forest sector in B.C. – and those hoping for the best – amid mill curtailments

Man suffers serious injuries in bear attack in remote area near Lillooet

It was deemed a defensive attack, no efforts were made to locate the animal

Parkinson SuperWalk goes virtual throughout B.C. due to COVID-19

People encouraged to walk around their neighbourhood, along community trails, through parks, forests

Missed rent payments because of COVID-19? You have until July 2021 to pay up

Each monthly instalment must be paid on the same date the rent is due

U.S.-Canada pandemic border restrictions extended into September

‘We will continue to keep our communities safe,’ says Public Safety Minister Bill Blair

578 British Columbians currently infected with COVID-19

Seventy-eight new cases confirmed in past 24 hours

WE Charity registers as lobbyist, lays off staff, looking to sell real estate

WE Charity said its financial position has been greatly affected by the COVID-19 pandemic

Conservation seizes fawn illegally kept captive in Vancouver Island home

A Comox Valley resident charged and fined under the Wildlife Act

Pandemic could be driving more parents to get on board with flu shot: study

University of B.C. study gauges willingness for parents to vaccinate children for influenza

Most Read