Letters to the Editor

He's feeling disconnected

Dear Sir:

If you are old enough to remember BC Tel, you will remember  a time when they were the only game in town, a time when employees outnumbered managers, when a real person would answer and a tech person would fix your phone the following day when you needed them.

Since Alberta Telus got involved, when you call them, an electronic  voice tells you they know that your time is valuable and then you wait 15 minutes.

Last year, a tree fell on our telephone wire.

We waited two weeks for repair.

This month  during the snowfall, our phone was again dead so I engaged the mechanical monkey once again.

After the obligatory 15 minutes of elevator music, a cheerful person told me that the first available service technician will be three weeks.

When I insisted that was unacceptable and demanded to speak with a manager, I was exposed to more music for another 15 minutes and then cut off.

It is outrageous that a corporation with yearly profits around $500 million refuses to hire enough staff to provide a reasonable service.

They do not even have a friendly voice telling anyone that the phone is out of order, but leave callers believing that you refuse to answer or are dead.

As our computer is also fed by the downed wire, e-mail and assignments from my wife’s students are not happening and to top it off, our Telus satellite TV, which never works properly in winter, is off again for a period of time daily.

“Thank you for your patience” notice is all you see.

As my neighbour  said, “you can’t complain about the Telus service – they don’t  have any.”

If you are contemplating choosing Telus for TV, internet and phone, I advise that you don’t. I am stuck with a three-year contract, and cannot wait to get out.

John Jensen,

Terrace, B.C.

 

We encourage an open exchange of ideas on this story's topic, but we ask you to follow our guidelines for respecting community standards. Personal attacks, inappropriate language, and off-topic comments may be removed, and comment privileges revoked, per our Terms of Use. Please see our FAQ if you have questions or concerns about using Facebook to comment.

You might like ...

Off to school, and back to court for BCTF
 
Driver and passenger walk away from crash
 
Obama urges world to follow US lead on climate

Community Events, September 2014

Add an Event

Read the latest eEdition

Browse the print edition page by page, including stories and ads.

Sep 19 edition online now. Browse the archives.